Refund Policy

This Refund Policy explains how Clientish Co Inc (“Clientish”, “we”, “us”, or “our”) handles payments for Clientish (the “Service”). It should be read together with our Terms & Conditions.

1. Try Before You Buy — 7-Day Free Trial

Every workspace gets a 7-day free trial with full feature access, no credit card required. Use this period to confirm the Service fits your agency’s workflow before paying for anything. You are never charged automatically at the end of the trial — you choose to subscribe when you’re ready.

2. No Refunds on Paid Subscriptions

Once you subscribe to a paid plan, all payments are final and non-refundable — including monthly charges, annual charges, partial billing periods, plan downgrades, and unused time remaining in a billing cycle. Because you have the full 7-day trial to evaluate the Service before paying, we do not issue refunds for change-of-mind, underuse, or dissatisfaction after a subscription has started.

This is a deliberate, single-track policy: the 7-day trial replaces refunds. You get complete access to every feature, with no card required, for as long as it takes to decide — so the decision to pay is made with full information rather than reversed afterwards.

3. If Your Subscription Lapses

If a renewal is missed, your workspace enters a 90-day read-only grace period rather than being closed. You keep sign-in access to view and export all of your data — clients, orders, invoices, tickets, and files — but cannot create, edit, delete, or send anything during that time.

This grace period is not a refund, credit, or partial-month adjustment. It exists so that no agency loses its records to a failed payment. Renewing within the 90 days restores full access immediately; after it ends, the workspace and its data may be permanently deleted. Full details are in our Terms & Conditions.

4. Cancelling Your Subscription

You may cancel your subscription at any time from your workspace billing settings, or by contacting us. Cancellation stops future billing but does not refund the current, already-paid billing period — you retain access to your plan’s features until the end of that period, after which your workspace reverts to a read-only or trial-limited state.

5. Upgrades & Downgrades

Upgrading to a higher plan takes effect immediately and is billed on a prorated basis for the remainder of your current cycle. Downgrading takes effect at the start of your next billing cycle; we do not refund the difference for the cycle already in progress.

6. Exceptions

We will issue a refund or credit only in the following limited cases: a duplicate charge caused by a billing system error; a charge processed after you had already cancelled; or a verified failure of the Service that made it unusable for an extended period and was not resolved within a reasonable time after being reported. To request a review under this section, contact us within 7 days of the charge in question.

7. Chargebacks

Please contact us before filing a chargeback with your bank or card issuer — we’re able to resolve most billing issues directly and faster than a chargeback process. Workspaces with an open chargeback may be suspended while the dispute is under review.

8. Contact Us

Questions about a charge or this policy can be sent to support@clientish.co.