Introducing Support Tickets 2.0

Resolve Client Support Issues Faster and Smarter

Track tickets, assign the right team, link issues to orders, and keep every client conversation in one thread — nothing falls through the cracks.

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Centralized Support Tracking

Get a bird’s-eye view of every support conversation. Filter, sort, and manage tickets with a dashboard designed for speed and clarity.

Support tickets dashboard table with filters priorities SLA deadlines assigned team and ticket actions

WHY TEAMS SWITCH

Support That Scales With You

Every request in one queue, sorted by what matters most, and findable in seconds.

Centralized Management

All client queries in one place, regardless of the channel they came from.

Priority-Based Handling

Automatically sort issues by urgency so critical problems get addressed first.

Advanced Filtering

Quickly find what you need with robust search, status filters, and priority tags.

TICKET OVERVIEW

Every Ticket, Prioritized in One Dashboard

See open, pending, and overdue tickets at a glance, track SLA health, and jump into any conversation without switching tools.

Live ticket volume

Track open ticket count and weekly trend in real time.

SLA health monitoring

Spot at-risk and overdue tickets before clients notice.

Ownership at a glance

Instantly see who’s assigned to each ticket.

Support ticket SLA health panel with priority bars closest breach alerts and ticket activity
Create support ticket form with client related order ticket details priority status and team members

TICKET CREATION

Effortless Ticket Creation with Full Context

Capture every detail upfront — client, subject, description, priority, and status — so tickets are routed correctly from the start.

Multi-user collaboration with CC team members
Link tickets directly to a related order for context
Rich text description editor with formatting
Set priority and status right from creation

CLEAR COMMUNICATION

One Thread for Every Ticket Conversation

Keep all ticket-related communication in one place. No more lost emails or fragmented chat histories across channels.

Full ticket info, client, and assignee at a glance
Internal notes tab, separate from client replies
Full history log of every status change and reply
Saved replies for faster, consistent responses
Support ticket detail thread with status assignment client reply internal reply and sidebar ticket information

Internal Notes and Full Activity History

Coordinate privately with your team, and see every action taken on a ticket — status changes, updates, and messages — in one timeline.

Internal support ticket messages and activity history tabs

CLIENT COMMUNICATION

Keep Clients Informed, Automatically

Every status change fires an instant notification to the client, and each client has their own dashboard to follow, reply to, and rate their tickets — no phone calls or email chasing required.

Instant status-change alerts

Clients get notified the moment a ticket moves to Open, Pending, or Closed.

Dedicated client ticket dashboard

Clients see their own tickets, conversation history, and current status.

Reply and rate resolutions

Clients can reply directly on the thread and rate how their issue was handled.

Client ticket notification panel with ticket status message rating and pending status

80%

Faster First Response

0

Lost Client Emails

20k+

Tickets Resolved

99.9%

Uptime Reliability

Deliver Better Support, Resolve Issues Faster

Join agencies using Clientish to focus on speed, clarity, and client satisfaction — without the chaos of scattered inboxes.

No credit card required · 14-day free trial · Cancel anytime

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