Order Messages
Two separate threads on every order — one with the client, one for your team only.
Overview
Keeping conversation on the order means nobody has to dig through email to find what was agreed. The client thread is visible in the client portal; the team thread never is.
The Two Threads
Client messages
Threaded stream shared with the client — send, reply, attach files, delete, with a rich-text editor and @mentions.
Team messages
Internal-only thread on the same order — reply, delete, and pick exactly which members receive it.
Recent messages panel: a condensed preview on the order page so you can see the latest exchange without opening the full thread.
Common Issues
Posting internal detail in the wrong thread is the one mistake worth guarding against — check the thread label before you send.