Email Problems
Emails not arriving is almost always one setting.
Overview
Clientish sends invoices, welcome emails, exports, and notifications through your mail configuration. If any of them stop arriving, start with SMTP rather than with the individual feature.
Common Symptoms
No emails at all are arriving
Likely cause: Mail config is missing or wrong — host, port, encryption, or credentials.
Fix: Check Settings → General mail config and send yourself a test.
Exports never arrive
Likely cause: Email-delivered exports depend entirely on mail config.
Fix: Fix SMTP first. Orders & ratings can be downloaded directly as .xlsx or .csv in the meantime.
Emails land in spam
Likely cause: Your sending domain is not authenticated.
Fix: Set up SPF and DKIM with your mail provider, and send from your own domain rather than a free address.
Wrong sender name or address
Likely cause: The from name and from address in mail config were never changed.
Fix: Update both in the mail config block — clients see them on every email.
Invoice emails not sending
Likely cause: The invoice email toggle is off, or the template is empty.
Fix: Check the invoice email toggle under Notifications and the template under Email Templates.
Template looks broken
Likely cause: A shortcode was mistyped or the body HTML is malformed.
Fix: Use the shortcodes sidebar rather than typing them, and check the live preview before saving.
Tips & Best Practices
Send yourself one of each email type after any mail-config change. It takes five minutes and it is the only way to know all of them work.