Home
Features
- menu 1
  - Order Management
    Track every order, task and file to delivery.
  - Client Management
    Clients, leads, orders and payments in one place.
  - Lead Management
    Collect enquiries and turn leads into clients.
  - Billing
    Recurring invoices, payments and taxes in one flow.
- menu 2
  - Form Builder
    Order, enquiry and intake forms in one workflow.
  - Team Management
    Add members, set roles and control who sees what.
  - Emails Automation
    Automated client emails from your business address.
  - Helpdesk
    Tickets, live chat and order updates in one portal.
Use Cases
- Menu 3
  - SEO Agencies
    Take audit orders, share reports and bill clients.
  - Content Writing Agencies
    Take bulk orders, assign writers and track drafts.
  - Video Editing Agencies
    Collect footage briefs, review cuts and get approvals.
  - Freelancers
    Sell packages from your own link and get paid.
- Menu 4
  - Digital Marketing Agencies
    Collect campaign briefs, share reports and bill clients.
  - Design Agencies
    Collect briefs, manage revisions and bill clients.
  - Web Design & Development
    Collect briefs, share staging links and get approvals.
  - Bookkeeping Firms
    Collect client records, track work and bill clients.
Integrations
Resources
Pricing

Home
Features
- menu 1
  - Order Management
    Track every order, task and file to delivery.
  - Client Management
    Clients, leads, orders and payments in one place.
  - Lead Management
    Collect enquiries and turn leads into clients.
  - Billing
    Recurring invoices, payments and taxes in one flow.
- menu 2
  - Form Builder
    Order, enquiry and intake forms in one workflow.
  - Team Management
    Add members, set roles and control who sees what.
  - Emails Automation
    Automated client emails from your business address.
  - Helpdesk
    Tickets, live chat and order updates in one portal.
Use Cases
- Menu 3
  - SEO Agencies
    Take audit orders, share reports and bill clients.
  - Content Writing Agencies
    Take bulk orders, assign writers and track drafts.
  - Video Editing Agencies
    Collect footage briefs, review cuts and get approvals.
  - Freelancers
    Sell packages from your own link and get paid.
- Menu 4
  - Digital Marketing Agencies
    Collect campaign briefs, share reports and bill clients.
  - Design Agencies
    Collect briefs, manage revisions and bill clients.
  - Web Design & Development
    Collect briefs, share staging links and get approvals.
  - Bookkeeping Firms
    Collect client records, track work and bill clients.
Integrations
Resources
Pricing

By Iqbal GM / August 13, 2026

Browse all topics

Ticket Issues

2 min read

Support tickets that are missed, misrouted, or leaking internal detail.

Ticket problems are usually about who sees what, notifications and ratings.

Overview

Find the problem in the table, then check what it says. Error messages are shown exactly as people see them.

Who Can Access

Agency AdminTeam Member

Common Problems

Problem	What to check
Client saw something meant for the team	Use the Internal tab for team-only messages. Only the author can edit or delete a reply.
Nobody noticed a new ticket	New tickets notify the owner, assignees and anyone copied in. Assign tickets so someone owns them.
Client can’t find their ticket	Clients must sign in to the portal. There is no public ticket page.
Member can’t reply	They need Manage Ticket Messages, or Manage team messages (on ticket) for internal ones.
No ratings	Turn on Enable ticket ratings in Settings → Ticket Statuses. Clients rate once, after the ticket is closed or resolved.
Client upload refused	Files are limited to 100 KB.

Internal Messages between team members with the recipient picker

Ticket Settings with Enable ticket ratings and the SLA response windows

Frequently Asked Questions

Does a client reply reopen the ticket?⌄

No. The status stays as it is.