Tickets List
Your support desk — every client request, grouped by status.
Overview
Tickets keep support requests out of your inbox and next to the client and order they relate to. Status counts across the top show the size of the queue before you filter anything.
Statuses
WHERE IT SITS — STATUS TABS ABOVE THE TICKET TABLE
All 10
Open 3
Pending 2
Closed 5
Spam 0
Open 3
Pending 2
Closed 5
Spam 0
WHERE IT SITS — THE PRIORITY COLUMN ON EVERY TICKET ROW
Low
Medium
High
Medium
High
What You Can Do
Search & filter
Narrow by client, status, priority, or date
Bulk actions
Act on several tickets at once
Export tickets
Plus a separate ticket ratings export
Public support view
A client can check a ticket by its number
Route:
Permissions: client email visibility on tickets is permission-gated.
/ticketsPermissions: client email visibility on tickets is permission-gated.
Tips & Best Practices
Work Pending before Open. Pending usually means the ball is back with you after a client reply, and those are the ones that quietly age.