Deadlines & Assignment
Set the delivery clock and the default owners once, per service.
Overview
Two settings on the service do most of the routing work. A deadline gives every order of that service a due date automatically, and default assigned users mean new orders land with an owner already attached.
Deadline
Set a value and a type — Day or Hour. The order’s due date is calculated from when it’s placed, and shows colour-coded in the Orders table: green while on track, red once overdue.
Assigned Users
Nominate the team or remote members who normally deliver this service. Orders arrive pre-assigned to them, and you can still reassign on the order itself when someone’s at capacity.
Tips & Best Practices
Set the deadline slightly tighter than what you promise clients. The buffer is where revisions live.