Platform Support
Getting help from the Clientish team.
Overview
Support here is between your agency and Clientish — not your clients. Raise a ticket from the portal and the platform team picks it up, with the same status and SLA visibility your own clients get from you.
Support Channels
Support tickets
Raise, follow, and reply from the portal
Live chat
Chat with the Clientish team during business hours
Status & priority
Open, In Progress, Closed, with priority levels
Response time
Average response time shown on your dashboard
Email updates
Automated updates as your ticket progresses
What Support Can Do
Reproduce your issue
With permission, sign in to your workspace to see it
Resolve platform faults
Gateway, email, and configuration problems
Advise on setup
Which settings achieve what you are after
Priority support: response priority depends on your plan.
Sign-in-as: Clientish support can access your workspace to diagnose a problem — every session is logged.
Sign-in-as: Clientish support can access your workspace to diagnose a problem — every session is logged.
Tips & Best Practices
Include the exact screen and what you expected instead. “Invoice email did not send for INV-2305” gets fixed in one reply; “email is broken” takes three.