Payments failing, gateways missing, or charges not going through.
When clients can’t pay, the cause is usually a switch in Payment Settings or a gateway that isn’t set up.
Overview
Find the problem in the table, then check what it says. Error messages are shown exactly as people see them.
Who Can Access
Agency Admin
Common Problems
| Problem | What to check |
|---|
| No Pay button anywhere | Payment Settings → Allow clients to pay must be on. |
| No payment options on the pay page | Turn on at least one gateway under Settings → Payment Methods. Gateways only show for currencies they accept. |
| Live payments refused | Test mode is on in Payment Settings. Turn it off and use live keys. |
| Extra amount on the invoice | That is the Processing fee in Payment Settings. |
| Bank transfer waiting | The client’s transfer shows as Pending Payment until you mark the invoice paid. |
| Payment Settings won’t save | Fill in Company address & details and use digits only for the next invoice number. |
| Subscription not charged | Clientish doesn’t charge cards on renewal. It reopens the invoice and emails it. |
Messages You May See
| Message | What it means |
|---|
| Online payment is turned off for this workspace. Please contact your agency to settle this invoice. | Allow clients to pay is off. |
| No payment methods are configured for this workspace. Please contact the provider. | No gateway is on for this currency. |
Frequently Asked Questions
Where do I enter my Stripe keys?⌄
Settings → Payment Methods (or Integrations), on the Stripe card.
Do refunds go back to the card?⌄
No. Refunds are added to the client’s balance.
