Saved Replies
Canned responses for the questions you answer every week.
Overview
Support quality drops when everyone writes the same answer from scratch. Saved replies give your team a consistent, already-good response they can drop into a ticket or chat and adjust.
What You Can Do
Create
Write a reply once, properly
Edit
Improve it as your process changes
Delete
Retire answers that no longer apply
Use in tickets & chat
Insert and adjust before sending
Where: Settings → Saved Replies.
Related: message templates under Settings → Messaging serve the same purpose for chat.
Related: message templates under Settings → Messaging serve the same purpose for chat.
Tips & Best Practices
Build saved replies from your actual sent messages, not from scratch. Copy the best real answer someone gave and make it the template.