Recurring billing that stops, and trials that lapse.
Questions about client subscriptions and about your own Clientish trial or plan.
Overview
Find the problem in the table, then check what it says. Error messages are shown exactly as people see them.
Who Can Access
Agency AdminTeam Member
Common Problems
| Problem | What to check |
|---|
| Can’t create a subscription | Turn on Enable subscription and recurring billing for clients in Payment Settings. |
| Renewal not charged | Clientish doesn’t charge cards. It reopens the invoice and emails it each cycle. |
| Client can’t cancel | Turn on Allow clients to manage subscriptions; recurring billing must also be on. |
| First invoice is higher | The service has a setup or trial fee added to the first invoice. |
| Your trial | The free trial lasts 14 days. |
| Your plan ran out | Everything keeps working for 3 days, then the workspace becomes read-only. Nothing is deleted. Renew to carry on. |
Messages You May See
| Message | What it means |
|---|
| This workspace has been read-only since its plan ran out. Renew the plan to start working in it again. | Renew your Clientish plan. |
Frequently Asked Questions
Is anything deleted when my plan ends?⌄
No.
