Someone cannot get in — here is where to look first.
When someone can’t sign in, it is almost always one of a few things: a wrong address, an unconfirmed email, a lockout or an account that isn’t active.
Overview
Find the problem in the table, then check what it says. Error messages are shown exactly as people see them.
Who Can Access
Agency AdminTeam MemberClient
Common Problems
| Problem | What to check |
|---|
| Wrong sign-in page | Agency, team and remote members use your workspace /login link. Clients use /portal/login. Your own Clientish account uses the Clientish Portal sign-in. |
| Email not confirmed | New people must click the link in their confirmation email first. Resend it from their page. |
| Too many wrong passwords | The 3rd wrong try locks the account for 5 minutes, the 4th for 10 minutes, and the 5th blocks it until Clientish unlocks it. |
| Team or remote member not active | Set their status to Approved (team) or Active (remote). |
| Client on hold or pending | Open the client and switch Account active on. Imported clients start inactive. |
| No password yet | On the member’s page use Reset Password & Send Email or Send Welcome Email. The welcome box on Add Member is off unless you tick it. |
| Two-factor code not arriving | Client codes are emailed, so your SMTP must work. Agency and team logins can also use Google Authenticator. |
Messages You May See
| Message | What it means |
|---|
| Invalid credentials. 2 attempts remaining before lockout. | The password is wrong. |
| Too many login attempts. Please try again after 5 minutes. | Wait, then try again. |
| Too many failed sign-in attempts. For your security this account is locked… | Hard block. Contact Clientish to unlock it. |
| Please verify your email address before logging in. | Click the link in the confirmation email. |
| Your account is inactive. Please contact the administrator. | Team or remote member not active. |
| Your account is on hold. Please contact your provider. | Client not active. |
| We could not email your verification code… | Your workspace email (SMTP) isn’t working. |
Frequently Asked Questions
Can I unlock someone myself?⌄
Not after the 5th try. The short lockouts end by themselves; the hard block needs Clientish.
Does an expired plan stop people signing in?⌄
No. After 3 days the workspace becomes read-only, but people can still sign in.
