What Clients Get Outside Business Hours

When clients write outside your business hours, Clientish can answer for you. What they get depends on where they wrote.

Overview

This guide explains what clients receive. Setting up the hours, message and signature is in Messaging and Auto-Reply.

Who Can Access

What Clients Get

Set It Up

1. Open Messaging

   Go to Settings → Messaging.

2. Write the reply

   Turn on Enable auto-reply and write the message, or click Use suggested message. [next-open-time] becomes the next time you open, such as “Monday 9:00 AM”.

3. Add business hours

   Under Business Hours, pick days and From and To times, and use Add row for other days. Click Save.

Good to Know

• Without business hours, the auto-reply is never sent.
• Hours use your company time zone.
• Hours can’t run past midnight, and the latest end time is 11:30 PM.
• The signature is added to every order and ticket message your team sends, not to chat.

Frequently Asked Questions