What Each Person Sees on the Dashboard

2 min read

What the owner, co-admins and team members see, and why.

Everyone who signs in to your agency dashboard gets a Dashboard, but not everyone sees the same thing. What appears depends on the person’s role.

Overview

This guide explains what you, your co-admins and your team members see, and why.

Who Can Access

Agency AdminTeam Member
WhoWhat they see
Workspace ownerEverything, including the Set up your workspace steps
Co-adminsThe same as the owner, without the setup steps
Team membersOnly the parts their role allows. Revenue, invoices and Export are never shown to them.

What a Team Member Sees

  • With order permissions: Total Orders, Order status, Recent orders and Top services, for their assigned orders.
  • With ticket permissions: Assigned Tickets and Support tracker.
  • With client permissions: Assigned Clients and Recent clients.
  • With remote member permissions: a Remote Members card.
  • Their title reads “Here’s your assigned workspace activity” for the chosen period. With no permissions at all, they see “No workspace features enabled”.

Change what a team member sees by changing their role under Settings → Roles & Permissions. See User Roles & Permissions.

Frequently Asked Questions

Can I hide a card for myself?⌄
No. The Dashboard can’t be customised. Only the Set up your workspace steps can be hidden with ×, and only in that browser.
Why can’t my team member see revenue?⌄
Revenue and invoice amounts are only shown to you and your co-admins.