Clientish Documents
Step-by-step guides for every module, from your first workspace to proposals, billing, support and automation.
Notifications
The bell, the Notifications page, desktop alerts and muting one ticket, order or lead.
Notifications tell you when something needs you: a new order, a ticket reply, a task due, a mention.
Overview
This guide covers the bell, the Notifications page and muting.
Who Can Access
Everyone has their own notifications.
Step-by-Step Guide
Check the bell
Click the bell at the top. Click a notification to open it, or Mark all as read. Turn on Desktop alerts to get alerts while the tab is in the background.
Open the full list
Click View all notifications. Use the All, Unread, Read and Muted tabs and the search box. Tick several to mark them read or delete them.
Mute something
Open a notification’s ⋮ menu and choose Mute for 1 hour, 24 hours, 7 days or Mute always. This mutes that one ticket, order or lead, not the whole type.
Good to Know
- Muted items move to the Muted tab, where you can unmute them.
- Live chat and Team Messenger notifications can’t be muted.
- Several updates on one ticket are grouped.
- To choose which kinds you get, see Notification Preferences.