Clientish Documents
Step-by-step guides for every module, from your first workspace to proposals, billing, support and automation.
Ticket Ratings
Turn on ticket ratings, who can rate, and where ratings show.
Let clients rate how you handled their ticket, and see the ratings in one export.
Overview
This guide covers turning on ratings, who can rate, and where ratings show.
Who Can Access
Step-by-Step Guide
Turn on ratings
Go to Settings → Ticket Statuses and switch on Enable ticket ratings in Ticket Settings. Ratings are off until you do.
The client rates
When the ticket is closed, the client sees stars on the ticket in their portal and picks 1 to 5, from Terrible to Great. Each ticket can be rated once, and only by its own client.
See the rating
The rating shows as Client Rating in the ticket’s Info tab, and you get a notification.
Export ratings
Use Export Ticket Ratings on the Orders tab of Reports, or Ticket Ratings in the Dashboard export menu. The file lists the tickets created in the dates you pick, with the date, ticket number, subject, client, email, company, rating and related order.
