Clientish Documents
Step-by-step guides for every module, from your first workspace to proposals, billing, support and automation.
Ticket Permissions, Limits and Emails
The 16 Tickets permissions, the plan limit, and who is told about what.
What your team may do with tickets, how many tickets your plan allows, and who is told about what.
Overview
This guide lists the 16 Tickets permissions, the plan limit and the ticket emails and notifications.
Who Can Access
Agency Admin
Permissions
Set them in Settings → Roles & Permissions under Tickets. The owner and co-admins can do everything.
Plan Limit
Your plan sets how many new tickets you can have each month, and the allowance refills each month. When it is used up, you are told when it refills, and clients can’t open new tickets until then.
Emails and Notifications
Frequently Asked Questions
Can a member see only their own tickets?⌄
Yes. Give them View Tickets (assigned to self) instead of View Tickets (all).