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Auto-Reply, Signature and Business Hours
Set business hours, an auto-reply for messages outside them, and a signature for your messages.
Tell clients when you will answer if they write outside your working hours, and add a signature to every message you send.
Overview
This guide covers the Messaging Settings card: auto-reply, signature and business hours.
Who Can Access
Step-by-Step Guide
Set your business hours
Go to Settings → Messaging. Under Business Hours, click the days you work and choose From and To times, in 30-minute steps. Use Add row for days with different hours. The hours use your company timezone. To start with, they are Monday to Friday, 9:00 AM to 5:00 PM.
Turn on the auto-reply
Turn on Enable auto-reply and write the Auto-Reply Message. Add [next-open-time] to tell clients when you are next open; it follows your business hours.
Add a signature
Write a Signature. It is added to the bottom of every order or ticket message you send.
Save
Click Save. The auto-reply can only be saved when business hours are set.
When the Auto-Reply Is Sent
When a client writes to you outside your business hours on an order, on a ticket or in live chat, they get your auto-reply straight away.
Good to Know
- Business hours are also used in response time reports.
- Message Templates on the same page are your saved replies. See Saved Replies and Message Templates.