Team Roles and Remote Roles

2 min read

Two separate sets of roles, who can manage them and which are protected.

Clientish has two sets of roles: one for your in-house team and one for remote members. They are set up separately, so changing one never changes the other.

Overview

This guide explains the two role screens, who can manage them and which roles are protected.

Who Can Access

Agency AdminTeam Member

Team roles need View, Create, Edit or Delete Roles. Remote roles need the four matching Remote Roles boxes. The owner and co-admins can always manage both.

The Two Screens

Team rolesRemote roles
WhereSettings → Roles & PermissionsSettings → Remote Roles
Who uses themTeam MembersRemote Members, who sign in at /remote
Built-in rolesNoneVirtual Team Leader and Virtual Team Member
Quick start presetsSupport desk, Order ops, Team lead, ViewerTask worker, Remote support, Remote ops, Viewer
Extra boxes–Time Tracking, when time tracking is on
Roles & Permissions with the new role box and role cards showing members and permissions

Both screens list your roles as cards with how many members use each and how many permissions it has. Pick a card to see and change its permissions below.

Protected Roles

  • Virtual Team Leader and Virtual Team Member can’t be renamed or deleted, but you can change their permissions. Use Apply recommended to go back to the standard set.
  • An Admin team role, if your workspace has one, has full access and can’t be edited.

Good to Know

  • Roles can’t be renamed or copied. To start a similar role, create it and use a Quick start preset.
  • A single member can be given their own permissions instead of the role’s. See Per-Member Permissions.
  • Your plan decides which features exist. A role only decides who may use them.

Frequently Asked Questions

Can a remote member use a team role?⌄
No. Remote members can only have remote roles, and team members only team roles.
Do the owner and co-admins need a role?⌄
No. They can do everything and are never limited by a role.