Clientish Documents
Step-by-step guides for every module, from your first workspace to proposals, billing, support and automation.
Ticket History
Where to find a ticket’s history and what it records.
Every ticket keeps a record of who did what and when.
Overview
This guide shows where to find a ticket’s history and what it records.
Who Can Access
Agency AdminTeam Member
Team members need View Ticket History.
Step-by-Step Guide
Open the History tab
On the ticket, click History next to Info and Internal. The latest entries are listed with who did them and when.
See everything
Click Open full history for the Ticket History page, with the action, who, IP address, date and time of every entry.
Open an entry
Click an entry to see the details, such as the old and new text of an edited reply.
What Is Recorded
- Creating, editing and deleting the ticket.
- Status changes, assignments, CC, tags and follows.
- Replies, edited replies and deleted replies, with the original text kept.
- Internal notes and internal messages.
- The client closing the ticket, and a missed reply deadline.
Frequently Asked Questions
Can the client see the history?⌄
No.