Password Reset

Forgot your password? Ask for a reset link by email and choose a new one. You can also send a reset link to a client, team member or remote member.

Overview

This guide covers resetting your own password and helping someone else reset theirs.

Who Can Access

Step-by-Step Guide

1. Ask for a reset link

   On your sign-in page, click Forgot password?. Enter your Email address (and your workspace, if asked) and click Send Reset Link.

   

   For your privacy, the reply is always the same: “If an account with that email exists, a reset link has been sent.”

2. Open the email

   Open the reset email and click the link. It works for 1 hour. After that, ask for a new one.

3. Choose a new password

   On Set new password, type your New password twice and click Reset Password. Use 8 to 72 characters.

4. Sign in again

   You are signed out on every device, and we email you that your password was set. Sign in with the new password.

Send a Reset Link to Someone Else

Nobody can see anyone’s password. You can help in these ways:

• Client: open the client, click Edit, and under Password click Send password reset. Only the client can choose their password.
• Team or remote member: open their Edit page. Under Password, use Send reset link now, or Reset password and send welcome email so they choose a new one from a link. You can also Change password yourself: you set it, and they confirm it from their inbox. Their old password works until they do.

Common Issues

• No email arrives. Check your spam folder. Your workspace sends this email through its own mail server, so it must be set up. See SMTP & Mail Config.
• “Reset token has expired.” The link is older than 1 hour. Ask for a new one.
• Still locked out after a reset. A reset doesn’t unlock an account that was blocked for too many wrong passwords. See Failed Sign-Ins and Lockouts.

Frequently Asked Questions