Quick Start Presets

3 min read

What each preset ticks, and Apply recommended on the built-in remote roles.

Quick start presets fill a role’s boxes in one click, so you only fine-tune.

Overview

This guide explains what each preset ticks and how Apply recommended works on the built-in remote roles.

Who Can Access

Agency AdminTeam Member

Team members need Edit Roles, or Edit Remote Roles for remote presets.

Step-by-Step Guide

  1. Pick the role

    Open Settings → Roles & Permissions and select a role.

  2. Click a preset

    Under Quick start, click a preset. Hover it first to read what it’s for.

    Permissions toolbar with Check all, Uncheck all and the Quick start presets
  3. Adjust and save

    Tick or untick anything, then click Save Permissions.

A preset replaces every box on the role. Anything it doesn’t list is unticked. Time Tracking boxes are left alone.

Team Presets

PresetGivesLeaves out
Support deskAll Tickets boxes, Team Messenger, Live Chat, To-Do view and updateOrders, clients and invoices
Order opsOwn and open orders, assign, edit, status, order messages and tasksAll orders, order amounts, client contact, delete
Team leadAlmost all orders, tickets, clients, leads, invoices, chat, team, services and formsDeleting orders, invoices and clients, Proposals, roles and settings
ViewerOwn orders and tickets, view clients and leads, view To-DoAny change

Remote Presets

PresetGives
Task workerTheir work board, own orders and tickets, To-Do view and update
Remote supportThe same as Support desk
Remote opsOrders except delete, all Tickets, Team Messenger, Live Chat, the full work board and To-Do
ViewerOwn orders and tickets and To-Do view

Apply Recommended

Virtual Team Leader and Virtual Team Member have an Apply recommended button that sets their standard permissions. Save after applying.

Remote Roles with the two default roles, Apply recommended and the remote presets

Clientish puts back any recommended box that is missing on these two roles each time Remote Roles opens.

Frequently Asked Questions

Does a preset create a role?⌄
No. It only fills the boxes of the role you selected.
Can I use a preset for one member?⌄
Yes. The Permissions window on a member has the same presets.