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Features
- menu 1
  - Order Management
    Track every order, task and file to delivery.
  - Client Management
    Clients, leads, orders and payments in one place.
  - Lead Management
    Collect enquiries and turn leads into clients.
  - Appointment Scheduling
    Your own booking page. Every call becomes a lead.
  - Billing
    Recurring invoices, payments and taxes in one flow.
- menu 2
  - Form Builder
    Order, enquiry and intake forms in one workflow.
  - Team Management
    Add members, set roles and control who sees what.
  - Emails Automation
    Automated client emails from your business address.
  - Helpdesk
    Tickets, live chat and order updates in one portal.
  - Client Meeting Tracker
    Every client call with notes and next steps.
Use Cases
- Menu 3
  - SEO Agencies
    Take audit orders, share reports and bill clients.
  - Content Writing Agencies
    Take bulk orders, assign writers and track drafts.
  - Video Editing Agencies
    Collect footage briefs, review cuts and get approvals.
  - Freelancers
    Sell packages from your own link and get paid.
- Menu 4
  - Digital Marketing Agencies
    Collect campaign briefs, share reports and bill clients.
  - Design Agencies
    Collect briefs, manage revisions and bill clients.
  - Web Design & Development
    Collect briefs, share staging links and get approvals.
  - Bookkeeping Firms
    Collect client records, track work and bill clients.
Integrations
Resources
Pricing

Home
Features
- menu 1
  - Order Management
    Track every order, task and file to delivery.
  - Client Management
    Clients, leads, orders and payments in one place.
  - Lead Management
    Collect enquiries and turn leads into clients.
  - Appointment Scheduling
    Your own booking page. Every call becomes a lead.
  - Billing
    Recurring invoices, payments and taxes in one flow.
- menu 2
  - Form Builder
    Order, enquiry and intake forms in one workflow.
  - Team Management
    Add members, set roles and control who sees what.
  - Emails Automation
    Automated client emails from your business address.
  - Helpdesk
    Tickets, live chat and order updates in one portal.
  - Client Meeting Tracker
    Every client call with notes and next steps.
Use Cases
- Menu 3
  - SEO Agencies
    Take audit orders, share reports and bill clients.
  - Content Writing Agencies
    Take bulk orders, assign writers and track drafts.
  - Video Editing Agencies
    Collect footage briefs, review cuts and get approvals.
  - Freelancers
    Sell packages from your own link and get paid.
- Menu 4
  - Digital Marketing Agencies
    Collect campaign briefs, share reports and bill clients.
  - Design Agencies
    Collect briefs, manage revisions and bill clients.
  - Web Design & Development
    Collect briefs, share staging links and get approvals.
  - Bookkeeping Firms
    Collect client records, track work and bill clients.
Integrations
Resources
Pricing

By Masum Billah Bhuiyan / October 21, 2026

Browse all topics

How to Connect SMS to Clientish With Twilio

4 min read

Link a Twilio number so client texts land in Live Chat and your replies go out from the same number.

In Clientish, SMS works through Twilio: connect a number you own in Twilio, and texts to it arrive in Live Chat while your replies go out from the same number.

Applies to: Starter, Growth, Pro and Enterprise (not on Solo)
Who can do it: the workspace owner, and team members who are allowed into Settings

Before You Begin

A Twilio account with a number that can send and receive SMS.
Your Twilio Account SID (it starts with AC) and Auth Token, unless Twilio is already connected in Integrations.

How to Connect SMS Through Twilio

Open the SMS form
Go to Settings → WhatsApp, SMS, Telegram (under Communication) and click Add channel. Choose SMS — Twilio.
Enter the number and keys
Give the channel a name, enter the Twilio number in international form, starting with + and the country code, then the Account SID and Auth Token. Or tick Use my connected Twilio account.
Save it
Clientish sets the number’s incoming-message address in Twilio for you, so there’s nothing to paste. Texts start arriving in Live Chat.

SMS Connection Problems

“This number is not on that Twilio account”⌄

The number has to belong to the Twilio account whose Account SID you entered. Use one of that account’s own numbers.

“Use the international form”⌄

Write the number with + and the country code, without spaces or a leading zero.

Twilio didn’t accept the keys⌄

Copy the Account SID and Auth Token again from your Twilio console; the SID is 34 characters and starts with AC.

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