Contact Support
Three ways to reach us, and what to expect from each.
Support ticket
Raise it from your workspace so we can see the order or invoice it concerns.
First reply within 4 hours
Live chat
Quick questions during business hours; an honest auto-reply outside them.
Usually under 15 minutes
Email
support@clientish.co — best for billing questions and account changes.
Within one business day
Before You Write In
Tickets get resolved faster when they arrive with context. Include whichever of these apply:
- The order, invoice or ticket reference you are asking about
- What you expected to happen, and what happened instead
- Whether it affects one client or every client in the workspace
- A screenshot of the screen where it went wrong
Priority Support
Growth, Pro and Enterprise workspaces are answered ahead of the queue. Enterprise also gets a named contact and an agreed response SLA.
Check the troubleshooting articles first — login, email, payment and permission problems are usually a setting rather than a fault, and the fix is documented.
Tips & Best Practices
One issue per ticket
Separate tickets stay easier to track than one long thread
Include the URL
The exact screen address saves a round of questions
Attach a screenshot
A picture of the error resolves most issues in one reply
Say what you expected
Tell us the result you wanted, not just what broke