Notification Preferences

2 min read

Choose which alerts reach your bell and desktop, and whether clients get invoice emails.

Choose which alerts reach your notification bell, whether they also appear on your desktop, and whether clients get invoice emails.

Overview

This guide covers Settings → Notifications.

Who Can Access

Agency AdminTeam Member

Team members need Manage Email Notifications.

Step-by-Step Guide

  1. Turn on desktop alerts

    Go to Settings → Notifications. Turn on Desktop alerts to see new notifications while the dashboard is open but minimised or in another tab. Your browser must allow notifications. This is saved for the browser you are using.

  2. Choose what reaches your bell

    Under Receive notifications, turn each group on or off. There are nine groups.

  3. Choose the invoice emails

    Under Send notifications, Invoice paid / unpaid / refund emails turns those client emails on or off. It is the same switch as those templates in Email Templates.

    Notification Preferences with desktop alerts, nine bell categories and invoice emails

The Nine Groups

GroupWhat it covers
Order notificationsNew orders, order assignments and order status updates
Ticket notificationsTicket replies, assignments, CC updates and ratings
Task & work assignmentsTask, to-do and remote work assignment or status updates
Message notificationsTeam messages, client replies and live chat activity
Billing notificationsInvoices, subscriptions and balance deposits
Client activityClient signups and related client account events
Lead activityNew leads, follow-ups, replies in a lead conversation and leads assigned to you
Login & securityWorkspace sign-in and sign-out alerts
System alertsPlatform feedback, broadcasts and other system notices

Frequently Asked Questions

Why don’t desktop alerts appear?⌄
Check that your browser allows notifications for your workspace, and that the switch is on in this browser.
Where do I change the wording of the invoice emails?⌄