Tickets List

1 min read

Your support desk — every client request, grouped by status.

Overview

Tickets keep support requests out of your inbox and next to the client and order they relate to. Status counts across the top show the size of the queue before you filter anything.

Statuses


WHERE IT SITS — STATUS TABS ABOVE THE TICKET TABLE
All 10
Open 3
Pending 2
Closed 5
Spam 0

Counts are live, so the queue size is readable before you filter anything. Custom statuses you create appear here alongside the defaults.

WHERE IT SITS — THE PRIORITY COLUMN ON EVERY TICKET ROW
Low
Medium
High

Priority drives which tickets your team works first — set it on creation, not later.

What You Can Do

Search & filter
Narrow by client, status, priority, or date
Bulk actions
Act on several tickets at once
Export tickets
Plus a separate ticket ratings export
Public support view
A client can check a ticket by its number
Route: /tickets
Permissions: client email visibility on tickets is permission-gated.

Tips & Best Practices

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Work Pending before Open. Pending usually means the ball is back with you after a client reply, and those are the ones that quietly age.