Settings Overview

2 min read

How Settings is organised and where each page is explained.

Settings is where you set up how your workspace looks and works: your company details and brand, statuses, tags, emails, notifications, messaging, payments and integrations.

Overview

This guide shows how Settings is organised and where each part is explained.

Who Can Access

Agency AdminTeam Member

Team members see only the Settings pages their role allows. For example, Email Templates needs View/Edit Email Templates and Ticket Statuses needs Manage Ticket Statuses.

Find Your Way Around

Click Settings at the bottom of the sidebar. The menu on the left has five groups.

Settings menu with the Workspace, People, Communication, Billing and Other groups
GroupPagesGuide
WorkspaceGeneralCompany, Branding and Workspace Links
Order StatusesOrder Statuses and Order Rules
Ticket StatusesTicket Statuses and Response Times
Account StatusesAccount Statuses and Login Security
Tags, Service CategoriesTags, Categories, Departments and Designations
PeopleDepartments, Designations, Remote StatusesTags, Categories, Departments and Designations
Team Members, Roles & Permissions, Remote Members, Remote RolesThe Team Management and Roles & Permissions guides
CommunicationEmail TemplatesEmail Templates
NotificationsNotification Preferences
Saved RepliesSaved Replies and Message Templates
MessagingAuto-Reply, Signature and Business Hours
BillingPayment Methods, Payment Settings, Tax RulesPayment Methods, Payment Settings, Tax Rules
OtherIntegrationsIntegration Catalog
Activity LogsActivity Logs and Record History

Saving Your Changes

  • On General and Payment Settings, a bar at the bottom of the page shows All changes saved. When you change something, click Save changes, or Discard to undo.
  • On the other pages, each card has its own Save button. Save one card before you move on to the next.
  • Product Updates at the bottom of the menu opens the Clientish product updates in a new tab.

Frequently Asked Questions

Why can’t my team member see a Settings page?⌄
Their role doesn’t include the permission for it. Change it under Settings → Roles & Permissions.
Where do I change my own name, email or password?⌄
In your profile, not in Settings. See Your Profile, Email and Password.