Clientish Documents
Step-by-step guides for every module, from your first workspace to proposals, billing, support and automation.
Email Log
Every email your workspace sent, why one failed, resending, and how long entries are kept.
Email Log lists every email your workspace sent, whether it went through, and why not when it didn’t.
Overview
This guide covers the log, its filters, resending a failed email and how long entries are kept.
Who Can Access
Team members need View Email Templates, Edit Email Templates or Manage Email Notifications to see it. Resending and the retention settings need Edit Email Templates or Manage Email Notifications.
Step-by-Step Guide
Open Email Log
Go to Settings → Email Log. The tiles count Delivered, Failed, Skipped and Total.
Find an email
Search by recipient or email type, or filter by status (Sent, Failed, Skipped, Bounced), email type and date.
See the details
Click a row for the subject, recipient, type, status, when it was opened and the reason in plain English.
Resend a failed email
Failed or bounced emails can be resent word for word through your SMTP. If no copy was kept, the row offers a link such as Open invoices so you can send it again from there.
Keeping and Clearing
- Choose how long entries are kept: Keep everything (default), 30, 60, 90 or 180 days, or 1 year.
- Clear older than… removes entries older than 30, 60, 90, 180 or 365 days, or everything. This cannot be undone.
- Only this workspace’s entries are affected.