Ratings & History
How clients rate your support, and the audit trail behind every ticket.
Overview
A satisfaction rating on the ticket tells you whether the resolution actually landed. The history gives you the other half — exactly who changed what, and when.
Client Satisfaction
Clients can leave a rating on a resolved ticket. Ratings roll up into the ticket ratings export, so you can look at support quality across a month rather than ticket by ticket.
Ticket History
Full audit log
Every status change, assignment, and edit
Per-entry detail
Open any entry to see exactly what changed
Route:
/tickets/:id/history
Tips & Best Practices
Read the low ratings, not the average. One-line feedback on a bad ticket tells you more about your process than a month of fives.