Form & Intake Issues
Forms that will not submit, will not sell, or arrive empty.
Overview
Forms fail quietly, which makes them frustrating. A required field hidden by a rule blocks submission with no obvious reason, and a missing Service Select turns an order form into a questionnaire.
Common Symptoms
Form will not submit
Likely cause: A required field is currently hidden by a conditional rule.
Fix: Test every branch in preview. A hidden field that is still required blocks submission invisibly.
Public link shows nothing
Likely cause: The form is toggled inactive.
Fix: Switch the form active in the forms list — an inactive form closes its URL.
Form takes no payment
Likely cause: There is no Payment field, or no Service Select to price anything.
Fix: Add Service Select and a Payment field; without both there is nothing to charge for.
Submission created no order
Likely cause: The form has no Service Select, so it is a questionnaire not an order form.
Fix: Add Service Select and choose which services it offers.
Project data arrives empty
Likely cause: The service has no intake form, or fields were not marked required.
Fix: Build the intake form on the service and require the fields you always need.
Form filling with spam
Likely cause: No Captcha field on a publicly shared form.
Fix: Add the Captcha field and connect Google reCAPTCHA under Integrations.
Client never sees a field you built
Likely cause: A conditional rule is hiding it based on an earlier answer.
Fix: Check the rule’s field, operator, and value under the form’s rules screen.
Tips & Best Practices
Submit your own form once, on every branch, before you share it. Every form problem in this list is caught by that one test.