Ticket Detail & Replies
Where support actually happens — client replies, internal notes, and everything about the request.
Overview
The ticket page holds two conversations: your replies to the client, and an internal thread your client never sees. Around them sit assignment, status, tags, and notes.
Client Replies
Rich text reply
Formatted replies with file attachments
Edit reply
Fix a reply after sending
Delete reply
Remove a reply from the thread
Attachments
Send screenshots and files with a reply
Internal Tools
Team messages
Internal-only thread on the ticket
Ticket notes
Private notes for context
Assign member
Hand the ticket to whoever should own it
Change status
Move it through your ticket statuses
Ticket tags
Add, search, and remove tags
Follow ticket
Subscribe to updates on it
Route:
/tickets/:id
Common Issues
Posted internal detail into the client reply by mistake? Delete the reply — but assume the client already saw it if the ticket was open.